Order Processing

When you order Coole Swan from our website we process the application here in our HQ on the farm in Ireland.

Order Notification
Delivery Exclusions & Refunds

We cannot deliver to Canada, Australia, New Zealand, South Africa, Brazil, Argentina, Mexico, Israel, Switzerland and Pennsylvania, U.S due to local regulations, importation or state laws. Please email [email protected] to request more information. That’s it for now but regulations and laws are always changing. Sometimes we only find out after we initiate delivery. If this happens to your delivery we will contact you directly and refund you in full.

UK & Europe

Orders from UK and Europe are dispatched from Ireland free of charge via UPS (please allow 5-7 days).

UK users can also purchase Coole Swan directly from the John Lewis website.

We aim to deliver your order as fast as possible, but please allow 5-7 days.

Please email us at [email protected] if you have any specific delivery requests.

If delivery is needed sooner than 4 days there will be a nominal charge of £23.

United States

Orders from the U.S. are dispatched free of charge from our New York depot via Fedex. Please allow up to 7 – 10  days.

Express delivery will incur a charge of $39 while overnight delivery will incur a charge of $91.

We cannot deliver to Pennsylvania due to local state laws.

Please note due to shipping regulations we are unable to ship the following to U.S. addresses:

  • Chocolate Lovers Hamper 1 Litre
  • Chocolate Lovers Hamper 700ml
  • Cocktail Lovers Hamper 1 Litre
  • Cocktail Lovers Hamper 700ml
  • Coffee Lovers Hamper 1 Litre
  • Coffee Lovers Hamper 700ml
  • Deluxe Gift Hamper 700ml
  • Luxury Gift Hamper 1 Litre
  • Luxury Gift Hamper 700ml
  • Gift Hamper 1 Litre
  • Gift Hamper 700ml
  • Coole Swan 50ml Bottle
  • 3 X 50ml Hard Box
  • 3 X 50ml Soft Box
  • 50 Mini with Hot Chocolate
  • 50 Mini with Hot Truffle
  • 50 Mini with Hot Coffee
Australia/New Zealand/Far East

Australia and New Zealand customers can purchase Coole Swan in 700ml bottles and 1 litre bottles only, without gift packaging, either through the Coole Swan website or our Australian partners' website.

Orders from Australia/New Zealand are dispatched from our Sydney depot via a number of carriers (including the Australian postal system).

Please allow 7 – 10 days for delivery. We will aim to have it with you sooner but just in case something gets in our way!

Express or overnight delivery will incur a charge of $30.

Rest of the World

We deliver free of charge to the Rest of World but please allow up to 15 days for delivery and maybe a little more depending on where you are.

If delivery is needed sooner than 15 days there will be a nominal charge of €10.




We're committed to responsible drinking, so we need to ensure that you are over the legal purchase age and are legally allowed to view this site in the country that you are in. We also need to be aware if there is a possibility that anyone else who could be under the legal purchase age may use this computer. We won't use any of the information you provide to contact you.

- -