Order Processing

When you order Coole Swan from our website we process the application here in our HQ on the farm in Ireland.

Order Notification
Delivery Exclusions & Refunds

We cannot deliver to South Africa or Brazil.

We cannot fulfill any orders for Canada due to local regulation (right now we are available in some liquor stores in Alberta and in 2017 we will be available in more provinces - please email [email protected] to request more information).

We cannot deliver to Pennsylvania due to local state laws.

Sometimes our third party carrier tells us that Coole Swan is a restricted item and in many cases we only find out when the parcel arrives in the country of destination and entry is refused.

If this happens we will let you know as soon as we do and we will of course refund your purchase in full.

UK & Europe

Orders from UK and Europe are dispatched from Ireland free of charge via UPS (please allow 5-7 days).

UK users can also purchase Coole Swan directly from the John Lewis website.

We aim to deliver your order as fast as possible, but please allow 5-7 days.

Please email us at [email protected] if you have any specific delivery requests.

If delivery is needed sooner than 4 days there will be a nominal charge of £23.

United States

Orders from the U.S. are dispatched free of charge from our New York depot via Fedex. Please allow up to 7 – 10  days.

Express delivery will incur a charge of $39 while overnight delivery will incur a charge of $91.

We cannot deliver to Pennsylvania due to local state laws.

Please note due to shipping regulations we are unable to ship the following to U.S. addresses:

  • Chocolate Lovers Hamper 1 Litre
  • Chocolate Lovers Hamper 700ml
  • Cocktail Lovers Hamper 1 Litre
  • Cocktail Lovers Hamper 700ml
  • Coffee Lovers Hamper 1 Litre
  • Coffee Lovers Hamper 700ml
  • Deluxe Gift Hamper 700ml
  • Luxury Gift Hamper 1 Litre
  • Luxury Gift Hamper 700ml
  • Gift Hamper 1 Litre
  • Gift Hamper 700ml
  • Coole Swan 50ml Bottle
  • 3 X 50ml Hard Box
  • 3 X 50ml Soft Box
  • 50 Mini with Hot Chocolate
  • 50 Mini with Hot Truffle
  • 50 Mini with Hot Coffee
Australia/New Zealand/Far East

Australia and New Zealand customers can purchase Coole Swan in 700ml bottles and 1 litre bottles only, without gift packaging, either through the Coole Swan website or our Australian partners' website.

Orders from Australia/New Zealand are dispatched from our Sydney depot via a number of carriers (including the Australian postal system).

Please allow 7 – 10 days for delivery. We will aim to have it with you sooner but just in case something gets in our way!

Express or overnight delivery will incur a charge of $30.

Rest of the World

We deliver free of charge to the Rest of World but please allow up to 15 days for delivery and maybe a little more depending on where you are.

If delivery is needed sooner than 15 days there will be a nominal charge of €10.




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