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Order Processing

When you order Coole Swan from our website we process the application here in our HQ on the farm in Ireland.

Order Notification

Once we process your order you should receive a text or email from our third party carrier.

If you have not received notification of your delivery within 3 business days of placing the order please email us at [email protected] and let us know your order number the name of the person who placed the order.

Delivery Exclusions & Refunds

We cannot deliver to Canada, New Zealand, South Africa, Brazil, Argentina, Mexico, Israel, Switzerland and Pennsylvania, U.S due to local regulations, importation or state laws. Please email [email protected] to request more information. That’s it for now but regulations and laws are always changing. Sometimes we only find out after we initiate delivery. If this happens to your delivery we will contact you directly and refund you in full.


Delivery in Ireland is free of charge and orders are dispatched via DPD.

We aim to deliver your order as fast as possible (please allow up to 4 days - if delivery is needed faster than 4 days there will be a nominal charge of €10).

For further information please contact us at [email protected]

UK & Europe

Orders from UK and Europe are dispatched from Ireland free of charge via UPS (please allow 5-7 days).

UK users can also purchase Coole Swan directly from the John Lewis website.

We aim to deliver your order as fast as possible, but please allow 5-7 days.

Please email us at [email protected] if you have any specific delivery requests.

If delivery is needed sooner than 4 days there will be a nominal charge of £23.

United States

Orders from the U.S. are dispatched free of charge from our New York depot via Fedex. Please allow up to 7 – 10  days.

Express delivery will incur a charge of $39 while overnight delivery will incur a charge of $91.

We cannot deliver to Pennsylvania due to local state laws.

Please note due to shipping regulations we are unable to ship the following to U.S. addresses:

  • Chocolate Lovers Hamper 1 Litre
  • Chocolate Lovers Hamper 700ml
  • Cocktail Lovers Hamper 1 Litre
  • Cocktail Lovers Hamper 700ml
  • Coffee Lovers Hamper 1 Litre
  • Coffee Lovers Hamper 700ml
  • Deluxe Gift Hamper 700ml
  • Luxury Gift Hamper 1 Litre
  • Luxury Gift Hamper 700ml
  • Gift Hamper 1 Litre
  • Gift Hamper 700ml
  • Coole Swan 50ml Bottle
  • 3 X 50ml Hard Box
  • 3 X 50ml Soft Box
  • 50 Mini with Hot Chocolate
  • 50 Mini with Hot Truffle
  • 50 Mini with Hot Coffee

Australian customers can purchase Coole Swan in 700ml bottles only, without gift packaging, either through the Coole Swan website or our Australian partners' website.

Orders from Australia are dispatched from our Sydney depot via a number of carriers (including the Australian postal system).

Please allow 7 – 10 days for delivery. We will aim to have it with you sooner but just in case something gets in our way!

Express or overnight delivery will incur a charge of $30.

Rest of the World

We deliver free of charge to the Rest of World but please allow up to 15 days for delivery and maybe a little more depending on where you are.

If delivery is needed sooner than 15 days there will be a nominal charge of €10.



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